Public Safety Alert: Home Renovation Scams

As the weather warms up, we often see an increase in home renovation scams. Whether you’re planning to install a new roof, repair your foundation, or fix your driveway, here are some important things to keep in mind.   

How to Spot These Types of Scams:

1.  Unsolicited Door-to-Door Salespeople: Someone knocks on your door, claiming they “just happen” to be in the area or are working on a neighbour’s property, and they noticed a problem with yours.
2.  Incredibly Low Price: They’ll offer to fix the problem right away for a price that seems too good to be true.
3.  Sudden Price Increase: Once on your property, they find a “serious problem”. The price increases dramatically, and they insist payment must be made immediately.
4.  Mismatched Company Names: The company they want the payment made to does not match the company name on the contract.
5.  Threats and Pressure Tactics: If you refuse to make additional payments, they become pushy and threaten to call the “City Inspector” to have your house condemned.
6.  Unbranded Vehicles and Unknown Workers: The workers’ vehicles do not have company logos and are often parked far away from your property.
7.  Low Quality Work: The work done is subpar, and the warranties they offer are invalid.

 How to Protect Yourself:

1. Take Your Time Before Committing: Don’t rush into accepting work from a company that knocks on your door. Always get at least three quotes from different companies. Take your time to consider your options and consult with family and friends.
2. Beware of False Advertisements: It’s easy to create a convincing website or print fake contracts and warranties, but that doesn’t mean the business is legitimate. Always research the company and check for references and reviews.
3. If It Sounds Too Good to Be True, It Probably Is:  Most legitimate companies won’t be able to start working on major projects right away. If someone offers to do the job for an unusually low price or starts work on the spot, it’s a strong indication of a scam.
4. Never Pay Upfront for Incomplete Work: Avoid paying the full price before any work is complete. Limit the down payment to 10% and set up a payment plan that is tied to completing milestones in the project.

By following these steps, you can greatly reduce your risk of falling victim to home renovation scams. Stay cautious, ask questions, and take the necessary precautions to protect your home and your finances.

If you have been a victim of this scam, please report it online at: or call our non-emergency line at 905-546-4925.

For more information on consumer rights, visit: Consumer protection information about homes and renovations | ontario.ca